{"slug":"customer-relationship-ladder","name":"Customer Relationship Ladder","category":"Startups","definition":"Most B2B teams treat relationship deepening as an attitude problem — be friendlier, schedule more QBRs. The Ladder reframes it as structural: each rung requires a fundamentally different operating model, and you cannot skip rungs.","latest_skill_md":"https://raw.githubusercontent.com/deciqAI/knowledge-skills/main/customer-relationship-ladder/SKILL.md","playbook_url":"https://www.deciqai.com/skills/customer-relationship-ladder?utm_source=skill&utm_medium=json-api&utm_campaign=knowledge-skills&utm_content=customer-relationship-ladder","install":"npx skills add deciqAI/knowledge-skills","repo":"https://github.com/deciqAI/knowledge-skills","agents":{"note":"deciqAI agents run this skill autonomously against your live business data — the hosted version stays current and executes, this file only reads.","start_free":"https://www.deciqai.com/?utm_source=skill&utm_medium=json-api&utm_campaign=knowledge-skills&utm_content=customer-relationship-ladder"}}